Online business has become the solution for all people to build a business. Nowadays, all people can build their own business on the internet; no complicated legal documents and huge capital are needed. Even though we are only using online business base, but it does not mean that we can skip the service quality. We are not making a direct contact to the customers, but we can serve them maximally by using live chat software for customer service. This software is very helpful for small business, but we should be very selective when choosing it.
Before we buy Live Chat Software, we should ask some information from the customer support. The first thing to ask is whether the software is web-based live chat or we need to make an installation first. Nowadays, many people think that software that requires installation is out of date. Well, it is because web-based software is giving more advantages because we can open it no matter where we are. Web-based is more recommended, but if we prefer one with installation system, make sure to choose one with best features. Another thing we should ask is how sophisticated the setting is and can we determine how long the live chat would be. Good live chat can be adjusted with the office hours and even weekend easily. Check on the features given, such as whether the live chat is available for all phone, not only for android or Blackberry. When it comes to price, ask them about live chat package, so we can get cheaper price. Ask on the price in detail, so we can avoid hidden cost.
If we need live chat software, then choosing the reliable service is a mandatory thing. Professional service will serve helpful support. Company like KariChat.com can be counted on. With them, we can try on their 10 free trials, with that way, we are not gambling with our decision. Not only live chat, they are also serving customer monitoring that allows us to check which page visited by our customers and how long they are checking the page, live help that will invite visitors to have a chat, and many others.